SHOPPING

1. Once you’ve found an item you like, simply click the “Add to Cart” button on right side of the product page.

2. A confirmation box will appear to let you know that the item has been added to your cart. Follow this process for each item you want to add to your Shopping Cart. You can keep track of the running total of everything in your Shopping Cart—just look for the cart link in the upper right corner.

CHECKOUT

1. If you are ready to checkout, click "Cart" button on the upper right corner.

2. On the “My Cart” page, double check your order to ensure the correct items, quantity, and color are listed. Click "Continue"

3. Input and choose your Billing and Shipping Information. Complete all required fields marked with an asterisk(*).

4. On the “Shipping Method” page, choose your shipping option. Click "Continue" and select your payment method.

5. On the “Order Review” page, double check your shipping and billing information, as well as the order summary. Click the “Place Order” button to complete the order. To find out how long it will take to receive your order, please refer to our Shipping & Handling section.

LIMITED TIME ONLY: Get a free wrapping with $50 purchase, or have it wrapped for $5—choices of a gift wrap, gift tag, bow, bag with custom tissue paper appropriate for the item and based on materials available. All gift wrapping is nonrefundable.

How to redeem: Add Gift Wrapping to your cart, use coupon code: GIFTWRAP

Valid online and in-store at our Williamsburg location

Please make sure your shipping address is correct, as we can’t redirect orders once items have been dispatched.

Once your order has been shipped, a tracking number will be emailed to the email you provided during check out.

If you have any questions, please reach out to our Customer Care.

Clicked the Submit Order button before you were ready?
Please reach out to our customer service team or call our store at (347) 294-0274 text ‪(732) 854-4888 Monday - Sunday 11am EST to 6pm EST. If the order has not yet been shipped, we may be able to cancel it.

If the order has already been shipped, unfortunately, we will not be able to cancel it.

Please contact us BEFORE you place an order. We are unable to honor sale and/or promotional pricing or promo codes once an order has been completed. In addition, we cannot honor sale / promotional pricing once a sale or promotion has ended. We do not allow stacked discounts. Promo / coupon codes exclude non-USA orders.

Please note the following before placing your order: all sales are final.

However, if your merchandise has a defect, we'll be happy to exchange it for a non-damaged item. Defect can be a bad pump or damaged. 

If you have an allergy towards a product, please let us know, we will see if we can repurpose the product and make an exception. Kindly be advised this is at our discretion, and we will provide a store credit or exchange for another product.

Sale items are FINAL SALE and cannot be returned whether they are defective or damaged.

To return an item purchased at sentisenti.com, please email customer service. Only approved items can be returned

If you believe you have received defective or incorrect merchandise, please contact us within 7 days of receipt and provide a photo of the defect. Returns that is believed to be defective or incorrect must be received by senti senti within 14 days of your order’s original shipment date. We regret that we are unable to refund your original shipping charges unless the return was a result of our error. Senti senti will only accept defective returns for items that are received in their original condition. Accessories, box packaging, and anything else that came with the item must be included as well. If your return does not meet these conditions, you'll be charged a up to 20% re-stocking fee, or have your defective merchandise returned to you. Items damaged due to customer abuse or negligence will not be accepted.

To return an item purchased at sentisenti.com, please email customer service. Only approved items can be returned.

Orders are not shipped until we complete a credit verification. If you haven't received your Shipping Confirmation within 48 hours of placing your order, please contact our Customer Care as soon as possible. There's a chance we'll need more information from you before processing the order.

All domestic orders are usually shipped via UPS, or USPS. Shipping charges and time will vary depending on the weight and distance of your package from New York.

Order Cut-Off Times

Standard Shipping

Orders placed Monday to Friday before our shipping cut-off time of 12pm EST will be shipped the same day. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.

Express & Priority Shipping

Orders placed Monday to Friday before our shipping cut-off time of 12pm EST will be shipped same day. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.

All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.

You may only ship to one address per order.

If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

senti senti appreciates our customers all over the world!

We currently ship to:
Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Canada, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Chad, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau SAR China, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, Niue, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Réunion, Romania, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turks & Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Vietnam, and Zambia.

All international orders are shipped via USPS, UPS, DHL, or Fedex. Estimated international shipping costs will be displayed in your cart.

If an international order is refused, the customer is responsible for the original shipping fee, return shipping costs, and any customs or duties fees incurred when returning the order to Senti Senti.

Please Note: Depending on the country, customs clearance can take up to 30 days, even if there isn't an issue.

Recipients are responsible for any additional charges for customs clearance fees. If a shipment is refused and returned, the customer will be charged all return shipping fees, and the original shipping cost will not be refunded. We are not responsible for lost packages resulting from refused shipments, and refunds will only be issued once the returned package is received.

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your package arrives in a damaged condition, please accept the delivery and contact Customer Care so that we can get you sorted.

If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.

We’re so sorry to hear that! Sometimes the package shows up after a day. However, if it still hasn’t arrived after waiting a day, please make sure to:

1. Check if the provided shipping address is correct

2. Check your mailbox, or see if it was delivered nearby addresses.

Still can't find it?
If you purchased Route, please file a insurance claim here: https://claims.route.com/

Didn't purchase insurance?
Please contact us here, and we will try our best to assist!

Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues.

Your package will be fully covered in the event that it is lost, damaged, or stolen with the additional benefit that your shipment is carbon neutral!

Looking to file a claim?https://claims.route.com/

We are required by law to charge sales tax on all orders delivered to GA, MD, MN, NC, NJ, NY, IL, OH, AND, VA. Order totals listed on your screen reflect estimated sales tax. The actual charge to your credit card will reflect the applicable state and local sales taxes and will be calculated at the time you checkout. Your actual tax total will include the correct local sales tax (if applicable). If you have any questions about the tax rate, please contact customer service.

Select "Store Pickup" option during checkout and you're all set! Enjoy the experience of shopping online without paying shipping charges.

Orders are typically ready for pickup within 48 hours after processing but can take up to 7 days depending on item availability. Once your order is ready, you will receive a pickup notification. Please bring a valid government-issued photo ID and the credit or debit card used for the purchase.

Orders will be held at the selected store for 7 days. If the order is not picked up within this timeframe, it will be canceled and a refund will be issued.  If you are unable to pick up your order within 7 days, please Contact us in advance to make arrangements.

Yes. To ensure your order is picked up securely, the authorized individual must present a copy of your government-issued photo ID and the credit or debit card used for the purchase. A photocopy is acceptable.

If there's a line on your arrival, you can skip the line and let one of the team members know that you're here for a store pickup. Please have your ID and credit or debit card ready.

We currently process and accept Afterpay, Shop Pay, Apple Pay, Facebook Pay, Google Pay, and all major debit/credit card payments through our secure payment gateway.

If you did not receive a confirmation email, it is likely that something went wrong and the order was not successfully placed. If your account was charged, the payment will be automatically refunded, and you may try placing the order again.

If your credit card information was incorrect and the transaction was rejected, your credit card company may have placed a temporary authorization hold on the transaction amount. This hold is typically used to confirm that sufficient funds are available.

Because the transaction was ultimately declined due to incorrect credit card information, the authorization hold should be released, and the pending charge should disappear from your credit card statement within 2–7 business days. The exact timeframe may vary depending on your credit card issuer’s policies.

If the pending transaction does not disappear within this timeframe, please contact our customer care team for assistance.

When you try to order from our website and receive this message, there is a simple fix.

A notification of "AVS Failure" when you are trying to purchase means the billing address does not match the address on file with the credit card.

This can be easily fixed by double-checking the address to make sure it is correct. Make sure to use the same exact address you use thats shown in your bank statement or bank profile. 

Make sure the zip code is only 5 digits long and does not have the additional 4 digits at the end of it. This can also cause this issue.

You may see apending transactionlisted on your credit card company's website, and they may place a temporary hold on the transaction amount, which should drop off within 1-3 days.

IMPORTANT:Every time you re-attempt the charge, your card issuer will place another temporary hold on the card. It is best to check the things below and call your card issuer before trying the transaction again.

Things to check:1. Verify the address is setup correctly with your credit card companySometimes the bank or credit card issuer may have an old or incorrect address entered in their system.

If you moved recently, updating a mailing address will ensure credit card statements reach the new address, but that’s it; the billing information for the card isn’t automatically changed.

The cardholder will need to contact the card issuer to make sure the billing address used for verification is up-to-date.

2. If the billing address is a P.O. BOX, contact the card issuerP.O. Boxes can often cause issues if they are set up incorrectly in the bank's Address Verification system.

It’s considered a best practice for the bank to truncate the “P.O. Box” and simply verify the numbers provided. But not all issuers do that, which results in mismatches of “123” and “POB,” for instance.

To fix these errors, the cardholder will need to contact the bank or credit card company and inform them that the billing address is entered incorrectly for verification purposes.

We are proud to offer this 100% Fresh Quality Guarantee. Stock is received in small batches every month to ensure product freshness. All our products are manufactured within a year (depending on the brand). If you received a product 6 months from expiry, you qualify for up to 50% off!*

If you found we missed a product:

1. Exchange and receive 30% off a new replacement.
OR
2. Get 50% off the product and keep the item without going through exchanges.

Return
Please contact us for instructions to ship, return, or exchange product. When you return the product to us, please include all the original packaging and any accessories. 

Receiving your refund 
If you're returning the item through shipping, we'll arrange for a refund. If you return it to our store, we'll refund you through store credit. Your store credit will go onto your senti senti account or a digital gift card. Allow 3-7 working days.

Credit Statement
We'll give you the equivalent value to your credit statement. If your item was purchased at an offer price, your refund will be based on that promotional price. Any member points earned on a returned item will be deducted from your account. 

*Subject to certain brands

At our company, we take great pride in ensuring the authenticity of the products we offer. We have established strong relationships with brands, official distributors, and vendors, working directly with them to guarantee the genuineness of every item we sell. By exclusively partnering with these trusted sources, we eliminate any possibility of counterfeit or fraudulent products entering our inventory. This approach allows us to provide our customers with the highest quality merchandise, knowing that they are receiving genuine, original products that meet the standards set by the brands themselves. We prioritize transparency and integrity in our operations, and by working closely with authorized channels, we can maintain the authenticity of our offerings and build trust with our valued customers.

You can contact us through our contact page!

Our team is available Monday through to Friday from 10 am to 6:00 pm EST. We're a small business with limited team. We may require additional time to respond.

​​For skincare advisor assistance, please text our sales team via (732) 698-8838.

We're a small business with limited team. We may require additional time to respond.

We currently do offer wholesale for certain brand lines and products. Our wholesale page will be up very soon exclusively for our approved wholesalers. Please contact customer service for more information.

Due to the large amount of applications, we are unable to respond to every submission. You will only receive a response if your company qualifies for wholesale.